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What is your return policy? Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 30 working days after the day you received the relevant products or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation. You can email us at shop@gemsoflondon.co.uk and we will advise you of our return instructions.
If you cancel a contract on this basis, you will be refunded for the purchase price of the item. However, you will be responsible for paying the cost of returning the product to us in advance.. We recommend using an insured and tracked method of shipping, but if you choose not to use this then any loss or damage to the item is at your own risk.
Stock Items: We offer a 30 Day Money Back Guarantee or Size Exchange or Design Exchange as long as our jewellery is returned in new re-saleable condition. For stock items purchased from 1st November 2017 we have extended our returns window to 90 days so that you can buy well in advance of Christmas and Chanukah. Items purchased within this time frame must be received by 31 January 2018 to qualify for a refund or exchange. Customised/Personalised Orders: Much love, labour and materials go into custom made pieces and unique and personal gemstone combinations can be extremely hard or impossible to resell, so we are unable to offer a refund or cancellation on customised pieces. Likewise any other personalisation, such as engraving, is non-returnable and non-refundable Sample Sale & Ready To Ship Items: Occasionally we offer some of our samples to our customers at a greatly reduced price in our Sample Sale. These items are only available in very limited numbers and in select sizes. Sample Sale and Ready To Ship items are refundable or can be exchanged within 30 days of purchase, but are not resizeable. We will only accept an item for return if it is returned in the same condition in which you received it i.e. new and unworn and in it's original box. We will not accept any items that have been altered by another Jeweller, e.g. resizing, stone replacement or engraving. If you do not inform us of any modifications prior to returning an item or it is clear that the item has been worn for a length of time, we reserve the right to ship the item back to you.
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