Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site 2) Enter your email address 3) Select "I am a new customer" Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information | |
| What are my payment choices? | |
| During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not progress or ship your order until we receive payment from you | |
| I forgot my password | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password | |
| I received the wrong item | |
| If you feel that you have received the wrong item, please contact us within 48 hours of receipt so that we can resolve the issue for you |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item prior to purchasing. After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive confirmation when your order has shipped and tracking information within 24-48 hours of your order being shipped. Customised orders are subject to different processing times and we normally inform you of how long we need to make this piece or if the date for shipping is subject to change |
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